Strategic Direction

Mission

• Provide efficient, effective and congenial services to our stakeholders
• Enable the prosperity aspiration of our stakeholders
• Remain responsible to the corporation within charge of our duties
• Work diligently to reducing costs towards long term corporate and tax stability
• Foster an open environment remaining accountable for our actions
• Enable personal growth and acknowledge with compassion the situation of those who we come in contact with on a day to day basis

Vision

To be recognized as a leading edge organization engaging best practices in technology, customer satisfaction, finance and operations.

Values

• Quality of Service and Information
• Innovation
• Collaboration
• Proactive & Responsive
• Balance
• Professionalism and
• Respect

 

Values Articulation

• Quality of Service and Information
  We embrace the concepts of total quality management and will work to continuously improve our processes to provide responsive and accurate services
• Innovation
  We embrace and encourage leading edge change and technologies to improve our efficiency and effectiveness to enable our stakeholders’ success and corporate performance.
• Collaboration
  We openly share our successes and failures to improve our performance to create safety, security and accountability for our ratepayers.
• Responsiveness
  We plan in advance for the needs of our stakeholder and react with the speed that they expect and need for the value of services of which they pay.
• Balance
  We balance the corporate work demands with our family demands to ensure personal success.
• Professionalism
  We are a professional organization and will ensure that our talent, training, business approach, and presence reflects the same.
• Respect
  We value the input and opinions of all our stakeholders to meet the aspirations of mutual success

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